Persian Gulf Fajr Energy Company has been conducting annual surveys of community regarding its performance since 2011 in order to measure the level of satisfaction of the surrounding community as one of the key beneficiaries of the company.
According to a report by the Public Relations Department of the Persian
Gulf Fajr Energy Company, it has always been sensitive - based on its strategy
map - to know the expectations of the surrounding community (as one of the beneficiaries)
and measure the level of people's satisfaction with the company’s performances. It has therefore
conducted a survey every year in cooperation with some representatives from peripheral
community.
It has so far conducted the survey in such a way that people's
representatives (such as public, governmental, non-governmental organizations
and also those from the neighboring petrochemical companies) are divided into
public, government-supported and environmental groups. Then have then been
cross examined about the performance of Persian Gulf Fajr Energy Company
through a specialized questionnaires.
The target
subjects have been considered to be 80 percent satisfied with Fajr Co in all sectors
of the society in this survey, but the achieved average was more than 80
percent in 2020. The government-supported sector was 70 percent satisfied and it was the
lowest average, while the environmental sector with 92 percent satisfaction has
obtained the highest average from the audience. In fact the overall satisfaction
percentage for the year 2020 was the same as in the year before, but the result in the
government-supported sector has experienced an 8 percent decline while on the
other hand, it experienced an increase by 11 percent in the environmental
sector.
The
highest and lowest points for the survey in 2020 is as follows:
While reviewing
the results of the survey we noticed that the highest level of satisfaction was
for the areas of accountability and responsibility for the phone calls and
correspondence in the general group, but the lowest level of satisfaction was recorded
for Fajr Co’s future decisions and for the effective and relevant developments
and changed in the company.
The
highest satisfaction level in the government - supported group was with the instances
related to the observed moral values and human dignity in the company, and the
lowest satisfaction has been recorded for the performance related to the
audience's awareness of future decisions and about those possible changes in
the company which normally affective the audiences and are directly related to
them.
In the
environment group, the highest level of satisfaction was with the company's
performance to fulfil the requirements related to noise pollution. The participants of the
Survey in the environment group did not take into account the lowest level of
satisfaction for the group.
Comparing the
results for group satisfaction in 2020 with the one in 2019 in the public
sector, we noticed the lowest satisfaction was with the company’s performance
to disseminate the information about “news events, the achievements and the performance"
in 2019 in the company, and about those "future decisions and changes in the
company in 2020 which have so far been both effective on the audiences and been
directly related to them. Furthermore, the index for highest satisfaction in
the environmental sector have been changed from "the company's performance
to fulfill the requirements related to air pollution" in 2019 to "the
company's performance in observing the requirements related to noise
pollution" in 2020.
It should
be noted that Persian Gulf Fajr Energy Company – alongside doing some community
surveys - also conducted a scientific research in 2005 in the field of “the
community’s satisfaction” focusing on the residences of the port city of Bandar
Mahshahr in order to gain a deeper understanding of people's expectations and
to examine its own performance in the field of social responsibilities.
Some suitable
measures have also been defined and taken in accordance with the results of
these surveys such as: following up the projects within the organization, transparent information dissemination
for community representatives, holding face-to-face meetings with them, and
reflecting the audience’s
view
opinions to relevant officials at various management levels of the industries
and over the port city.
It should be noted that the number of responses obtained in the written
survey of 2020 was lower than the average in the previous year due to the Corona
Virus Pandemic.
داده های داخل جداول:
رضایت مندی کل جامعه: Community General Satisfaction
رضایت مندی
عمومی: Public General
Satisfaction
رضایت مندی
حاکمیتی: Governmental
General Satisfaction
رضایت مندی کل محیط زیست: Environmental General Satisfaction
سال:Year، میانگین: Average،
هدف: Target، مقایسه: Comparison