For the ninth year, Persian Gulf Fajr Energy Company held a survey with the aim of identifying the expectations of the society and measuring the level of people's satisfaction with its performance.
As
reported by Public Relations, in order to identify expectations’ of community
representatives and measure the level of satisfaction of institutions located
in the surrounding community as one of the key stakeholders, Persian Gulf Fajr
Energy Company has held a survey on the basis of strategy map since 2011.
The survey
was conducted in such a way that representatives of people (public
institutions, government, NGOs and neighboring petrochemical companies) were
divided into general, governance, support and environmental groups.
Subsequently, specialized questionnaires for their views on the performance of Persian
Gulf Fajr Energy Company are provided.
Before
launching the above – mentioned survey and with the intention of receiving accurate
responses and better understanding opinions, Fajr experts explained the
company’s performance and talked to the audience while delivering a written
report in a face-to-face meeting.
In the
survey conducted in 2019, the purpose of 80% satisfaction was considered for
all sections which its achieved average was more than 80 %. To explain,
governance – support group with 78.74 % received the lowest average and environmental
section with 81.47 % acquired the highest average from the audience. The
highest and lowest scores obtained from a survey done in 2019 are as follows;
In general
group, the highest level of satisfaction was related to accountability and
responsibility for telephone calls and correspondence between the company and
the organization. On the other hand, the lowest level of satisfaction was
informing others about company’s news, achievements and performance.
In
governance – support group, the highest level of satisfaction was related to
observing ethical values and human dignity in this company. However, the lowest
level of satisfaction was seen in audience’s awareness of future decisions and
changes in the company which are effective and related to them.
In
environmental group, the highest level of satisfaction was in the field of
company’s performance in considering air pollution – related requirements.
Conversely, the lowest level of satisfaction was related to the activities done
by the company in dealing with environmental, safety, health incidents and natural
disasters.
It is worth mentioning that in addition to doing a survey of community
representatives, in order to better understand people's expectations and
examine their performance in the field of social responsibilities, the company
conducted a scientific research on community satisfaction by focusing on Bandar
Mahshahr in 2015. Moreover, according to the results of these surveys,
appropriate measures have been defined, which include following up on
intra-organizational projects, informing community representatives obviously,
holding face-to-face meetings with them and reflecting opinions to relevant
officials at various levels of industry and city management